Orion Medical Billing tailors our services to provide you with the knowledge and tools you need to run a successful practice, along with comprehensive billing solutions to ensure your practice's success. We handle every aspect — from software training and support to collection solutions and provider credentialing. You'll have the ability to focus more on your patients while we manage and maintain your revenue cycle.

 

OVERVIEW

Orion Medical Billing works with you to design a billing system for your office that provides us the information we need to process your billing in a streamlined and efficient way. We tailor the entire medical billing process to suit your practice's needs while making it as smooth and painless as possible.

 

INFORMATION SHARING

There are several options for sharing data with us. We are flexible about how we exchange information and committed to doing so in a secure, HIPAA-compliant manner. Options include cloud-based file sharing software, electronic transmissions, US mail, fax, and remote connection software. We customize information exchange to suit your practice's needs.

 

CLAIMS PROCESSING AND FOLLOW-UP

One of the main benefits of outsourcing to a billing service is that we handle all claims processing and follow-up. You are relieved of the burden of tracking which claims were paid, resolving denied and rejected claims, and following up on claims that were processed but never paid. We have a thorough system that ensures all claims are processed in a timely manner. We contact insurance companies immediately regarding any denied claims or claims that have not been adjudicated. We also review claims that are paid at a lower rate than expected.

 

HOW DO PAYMENTS WORK

There are a couple of options for you to choose from — you just need to decide what makes the most sense for your practice. Checks can be sent directly to your practice's mailing address or office. The second option is to have payments made by direct electronic funds transfer (EFT) via ACH directly from the insurance companies into your bank account. We can discuss which of these options works best for your practice.

 

PAYMENT POSTING

For many insurance companies, we receive an electronic remittance advice (ERA) that shows the payment received, and we input this data directly into the system. If a payer sends a paper EOP accompanying the check, you will need to send us a copy when you receive the payment. Whether the claim is paid electronically or by paper check, as soon as payments are posted, we immediately follow up on any denials, unpaid claims, or claims paid lower than the regular allowable rate.

 

BILLING INQUIRIES AND PATIENT PHONE CALLS

We can arrange for billing inquiries and patient billing questions to be directed to one of our team members if you prefer not to manage them in-house. 

 

BILLING COMPENSATION

We charge a percentage of the amount you receive on each claim, which includes insurance payments, co-insurance, and copays. We do not get paid until you do, and our fees are based only on the amounts you collect — not the amounts billed. We send you an invoice each month along with a report of all payments received, showing the amount owed to us. The amount owed is due upon receipt.

 

CUSTOMER SUPPORT

We pride ourselves on offering top-tier customer service. We custom-tailor your practice's billing package, and when you or your patients call, they will be directed to the team member who manages your account. All communication and data retention is fully HIPAA-compliant. We do our best to respond to inquiries via phone and email as promptly as possible. We believe that top-tier customer service and clear communication are two of the most important aspects of a good billing relationship.

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BECOME OUR CLIENT

Whatever your current billing situation, we will work with you to ensure a smooth transition into our service. The initial setup and onboarding process can take several weeks depending on the size and complexity of your practice. During that time, we work with you or an assigned representative to get physically and remotely integrated into your environment and set up the necessary systems to be as efficient as possible. Our client capacity is limited because we are committed to maintaining a high level of customer service. We limit the number of clients we take on at any given time so that every practice receives the attention it deserves. We would love to work with you — or place you on our waiting list should our current capacity be full. If you are interested in working with Orion Medical Billing, please reach out to us via email or phone and we will be happy to discuss whether we are a good fit.